Terms & Conditions: AERO ALBROOK WEB AGREEMENT
This Agreement ("Agreement") is entered into by and between Panama Jet Hub / Aero Albrook, acting as a booking agent, and the user ("Client") of the website aeroalbrook.com.
1. ENGAGEMENT
1.1 The Client engages Panama Jet Hub / Aero Albrook to act as its booking agent (broker) to arrange the services described in the invoice.
1.2 Panama Jet Hub / Aero Albrook is not an air carrier nor a direct or indirect operator, nor a yacht broker. It does not own or operate any aircraft or yacht. All charter flights are operated by Panamanian air carriers authorized by the Civil Aviation Authority of Panama under a Taxi Air Service license. All yacht bookings are authorized by the Panama Maritime Authority.
1.3 By making a reservation through Panama Jet Hub / Aero Albrook, the Client enters into a direct (legally binding) contractual relationship with the service provider selected. From the moment the Client makes a reservation, Panama Jet Hub / Aero Albrook acts solely as a booking agent between the Client and the operator, transmitting reservation details to the relevant service provider and sending the Client a confirmation email on behalf of the provider.
2. BOOKINGS
2.1 By making a booking, the Client accepts these terms and conditions, general information, and agrees to pay a fixed amount on behalf of all members of the group to secure the services. The Client must be over eighteen years of age to make a booking with Panama Jet Hub / Aero Albrook.
2.2 All reservations made through us will remain provisional until Panama Jet Hub / Aero Albrook issues a confirmation invoice and such invoice is fully paid.
2.3 The cancellation fee policy will take effect once the reservation is partially or fully paid.
2.4 It is the Client’s responsibility to review all terms and conditions, general information, and all relevant documentation before beginning the booking process.
2.5 A reservation will only be confirmed once Panama Jet Hub / Aero Albrook has received full payment.
2.6 It is the Client’s responsibility to ensure that all details are correct before confirming the booking.
2.7 The Client acknowledges that the services provided are not operated by Panama Jet Hub / Aero Albrook. Operators have exclusive responsibility and control over all aspects of the services provided to the Client, including but not limited to availability and pricing, the start and end of scheduled services, operation, regulation, condition and safety of the Client, baggage, cargo, and other passengers, as well as all events associated with the service.
3. OPERATIONAL SAFETY
The Client acknowledges and agrees that the operator or its personnel are solely responsible for all decisions related to safety determinations regarding the commencement, operation, and termination of services.
4. CANCELLATION, NO-SHOW, AND REFUND POLICY
4.1 Cancellation Policy
- 7 Days Before Departure: Non-refundable
- 8–14 Days Before Departure: 50% refund
- 15–29 Days Before Departure: 65% refund
- 30 or More Days Before Departure: 80% refund
Cancellation fees are calculated based on the date we receive the cancellation request. These fees are calculated from the total invoice amount. Deposits are non-refundable after one week of being paid. All cancellations must be submitted via email to the sales advisor.
4.2 No-Show and Late Arrival Policy If the Client fails to appear for the scheduled service or arrives late, the Client will not be entitled to any refund. It is the Client’s responsibility to arrive on time for the service. Failure to do so will result in the forfeiture of the full payment.
By accessing and using aeroalbrook.com, the Client acknowledges having read, understood, and agreed to be bound by the terms and conditions of this Agreement.
This Agreement shall be governed and interpreted in accordance with the applicable laws and the competent jurisdiction determined by Panama Jet Hub / Aero Albrook.
IN WITNESS WHEREOF, the parties have executed this Agreement as of the date indicated above.
Panama Jet Hub / Aero Albrook